Currently none of our items are IPBF approved.
They do however conform to various federation rules and guidelines, please reach out if you need further information on this.

HOW LONG DOES A CUSTOM BELT TAKE?
The turn around time for the EASY ORDER and Clearance belts is just 2 weeks. 
BESPOKE BELTS are made to order and take 15-18 weeks.
We are looking to improve that and will be able to give you more exact dispatch date upon confirmation of the completed design process.
If you have an event/competition in your near future and want to check what we have in stock please feel free to contact us directly.

HOW DO I KNOW WHAT SIZE BELT TO BUY?
Don't worry it's easier than you think! Click here for our sizing charts.
Check out our YouTube channel for help.

Please note that your shipping preference does not reflect total delivery time.
The ETA is given when ordering.

EASY ORDER and Clearance belts take just 2 weeks. 
Most other items are kept in stock and will be fulfilled & posted out 4-6 business days after your order has processed.
Merch: All classic t-shirts and hoodies are kept in stock, everything else is made to order and will be with you in 5-10 business days.

Thanks for your interest in our ever poplar strength equipment.
ALL oversized items (except the Power Pin) is sent out as oversized mail through UPS or FedEX Ground.
You'll need to email us your post or zip code and we can get a shipping quote.
At this time, all strength equipment has to be invoiced seperately due to the oversized shipping. We send you a full invoice with a link to pay directly through the site.

Items are posted out twice a week Tuesdays & Thursdays.

We have set up Sezzle payments to help you spread costs. This allows you to pay for it in 4 interest-free payments over 6 weeks!

SHIPING INFO:
We ship worldwide from Calgary Canada.
Please note that your shipping preference does not reflect total delivery time.

*USA Customers*
Ensure you pick the right shipping option.
An item will be returned if it remains uncollected.
We cannot offer to repost for free should this occur.

PICK-UP OPTIONS:
Curbside Option: Sundance, SE Calgary.
Simply go to pay at the cart and click on Pick Up as soon as your order is fulfilled you can contact us to collect.
*Collection times are from 3.30pm weekdays

Pop-Up Shop:  
Inglewood, Calgary.
You can now schedule an appointment and come take a look at products! Simply go to the "Book a Visit" section of the store.

Warehouse Option: 
StrongArm Sport Warehouse NE Calgary.
You can now schedule an appointment and come take a look at products! Simply go to the "Book a Visit" section of the store.

Please read all info about delivery and turn round times.
If after your order there any issues or delays we will convey them openly and honestly and offer the opportunity for a full refund.

BELT REFUND POLICY:
Resolute brand belts or plain (uncustomized) belts can be refunded and exchanged without issue within 14 days. 

As for customized belts:
If you change your mind or want a refund you have the opportunity to do that until the confirmation of your customization design is approved by you.

Once you have approved your design, a refund will depend if it's gone to print. If we've made it to your unique customization then we cannot offer a refund.

If the belt arrived and is damaged, we will ask for photos for verification and if it is damaged in transit, photos of the packaging. We will get you to ship it back to us for us to inspect. After its arrived a refund will be processed.

GENERAL RETURN POLICY:

We offer a 14 day return policy.
Shipping charges are not refundable that would be your cost, unless it is proved to be the error of us.

For returns or exchanges items need to be:

• Returned in the condition sent out
• With all original item packaging 

The general shipping policy for exchanges is you return the item at your cost.
We will return the replacement item at our cost.

We offer FREE discretionary return shipping in some cases.
For a free shipping label simply email us at resolutestrengthwear@gmail.com 

HOW LONG DOES THE REFUND TAKE ?
Shopify advise that generally a refund can take up to 10 business days.
Average time taking 1-5 days - this depends on what bank your with and what country you're based.
One thing that they also highlighted is sometimes money if quickly refunded due to a mistake etc - funds may never leave your account.
Always double check the money was taken from your account first.

VERBAL ABUSE POLICY
As a family-run business, we try our best to give you the best products, service and experience possible but sometimes we're human.
We lead with kindness and expect the same in return.
We will not tolerate the following:

• Excessive shouting or swearing
• Demanding or threatening behavior
• Harassment, trolling or repeated unnecessary and defamatory comments

UNCOLLECTED ITEMS
As we've grown we're serving more a more of you in the USA and internationally.
Please ensure you pick the right shipping option.
Uncollected items get returned to sender, so as silly as it sounds please be sure to provide a full up to date address. And if you pick a signed option, that you are able to sign for your order.
Please note, any items returned to us will need to have shipping costs repaid for.